Need something repaired?

Starting the repair process at J-4 Design is a simple.

Please complete the form to request an RMA number.

Our Service Manager will contact you, confirm your information, and provide details on shipping or delivery of your equipment.

Need something repaired?

Starting the repair process at J-4 Design is a simple. Please complete the form to request an RMA number. Our Service Manager will contact you, confirm your information, and provide details on shipping or delivery of your equipment.

Need something repaired?

Starting the repair process at J-4 Design is simple. Please complete the form to request an RMA number. Our Service Manager will contact you, confirm your information, and provide details on shipping or delivery of your equipment.

Repair Request Form

Please read our Terms & Conditions before you send in your request.

  • No product will be accepted for return, repair, or replacement without the buyer first obtaining a Return Authorization (RA) number from J-4 Design. 
  • J-4 Design cannot be held liable for any returns or repairs sent without obtaining a Return Authorization (RA) number.
  • The J-4 provided RA number must be clearly labeled on outside packaging to ensure acceptance of shipment and correct disposition at J-4 Design. Packages not labeled with an RA number will be refused and returned to the sender.
  • Initial terms shall be prepayment via credit card or ACH transaction. No other forms of payment shall be accepted without prior approval from J-4 Design. If the customer has established credit terms with J-4 Design, purchase orders will be accepted. 
  • Customers are responsible for paying all return shipping and packing fees on non-warranty repairs. Warranty repair shipping and handling fees responsibilities are per manufacturer.  
  • There will be a per item Evaluation Fee of $45 if there is no problem found, it is deemed unrepairable or not economical to repair, and/or the repair is declined for any reason.
  • The J-4 Design labor rate for Bench Service is $102 per hour plus the cost for parts . The Evaluation Fee is included in the one-hour minimum. 
  • Approval will be required for Bench Service repairs exceeding $300. 
  • Repaired fixtures/boards that are with J-4 Design longer than 45 days due to non-payment will become property of J-4 Design. 
  • Please read J-4 Design's full terms and conditions here. 

  

Your Contact Information

  

Return Shipping Information

    

RMA Information

      

Repair Request Form

Please read our Terms & Conditions before you send in your request.

  • No product will be accepted for return, repair, or replacement without the buyer first obtaining a Return Authorization (RA) number from J-4 Design. 
  • J-4 Design cannot be held liable for any returns or repairs sent without obtaining a Return Authorization (RA) number.
  • The J-4 provided RA number must be clearly labeled on outside packaging to ensure acceptance of shipment and correct disposition at J-4 Design. Packages not labeled with an RA number will be refused and returned to the sender.
  • Initial terms shall be prepayment via credit card or ACH transaction. No other forms of payment shall be accepted without prior approval from J-4 Design. If the customer has established credit terms with J-4 Design, purchase orders will be accepted. 
  • Customers are responsible for paying all return shipping and packing fees on non-warranty repairs. Warranty repair shipping and handling fees responsibilities are per manufacturer.  
  • There will be a per item Evaluation Fee of $45 if there is no problem found, it is deemed unrepairable or not economical to repair, and/or the repair is declined for any reason.
  • The J-4 Design labor rate for Bench Service is $90 per hour plus the cost for parts . The Evaluation Fee is included in the one-hour minimum. 
  • Approval will be required for Bench Service repairs exceeding $300. 
  • Repaired fixtures/boards that are with J-4 Design longer than 45 days due to non-payment will become property of J-4 Design. 
  • Please read J-4 Design's full terms and conditions here. 

  

Your Contact Information

  

Return Shipping Information

    

RMA Information

      

Repair Request Form

Please read our Terms & Conditions before you send in your request.

  • No product will be accepted for return, repair, or replacement without the buyer first obtaining a Return Authorization (RA) number from J-4 Design. 
  • J-4 Design cannot be held liable for any returns or repairs sent without obtaining a Return Authorization (RA) number.
  • The J-4 provided RA number must be clearly labeled on outside packaging to ensure acceptance of shipment and correct disposition at J-4 Design. Packages not labeled with an RA number will be refused and returned to the sender.
  • Initial terms shall be prepayment via credit card or ACH transaction. No other forms of payment shall be accepted without prior approval from J-4 Design. If the customer has established credit terms with J-4 Design, purchase orders will be accepted. 
  • Customers are responsible for paying all return shipping and packing fees on non-warranty repairs. Warranty repair shipping and handling fees responsibilities are per manufacturer.  
  • There will be a per item Evaluation Fee of $45 if there is no problem found, it is deemed unrepairable or not economical to repair, and/or the repair is declined for any reason.
  • The J-4 Design labor rate for Bench Service is $102 per hour plus the cost for parts . The Evaluation Fee is included in the one-hour minimum. 
  • Approval will be required for Bench Service repairs exceeding $300. 
  • Repaired fixtures/boards that are with J-4 Design longer than 45 days due to non-payment will become property of J-4 Design. 
  • Please read J-4 Design's full terms and conditions here. 

  

Your Contact Information

  

Return Shipping Information

    

RMA Information